Privacy policy

The Ipsun Power Privacy Policy

Effective Date: 04/17/2017

Table of Contents

Personal Information

Information We Collect

Use of Information

Sharing of Information

Cookies, Web Beacons, and Other Internet Technologies

Do-Not-Track Signals and Similar Mechanisms

Third Parties That Provide Content or Functionality on Our Services

Consent to International Transfer of Data

Collection of Information From Children

Your Choices & Access to Your Information

Your California Privacy Rights

Information Security

How to Contact Us

Changes to This Privacy Policy in the Future

Ipsun Power, Inc. and our subsidiaries and affiliates (collectively, “Ipsun Power”) recognize that when you choose to provide us with information about yourself, you trust us to treat it responsibly.

This Privacy Policy explains how we collect, use, and disclose information that we collect about you, including through Ipsun Power’s websites, mobile applications, and other online services or social media platforms that refer or link to this Privacy Policy (collectively, the “Sites”), and how we protect the security of your Personal Information.

It is important that you read the Privacy Policy carefully because anytime you use our Sites, you consent to the practices we describe in this Privacy Policy. If you do not agree to the practices described in the Privacy Policy, you should not use our Sites.

Personal Information

As used herein, Personal Information means information, or a combination of pieces of information, that could reasonably allow you to be identified such as a name, address, telephone number, mobile number, email address, utility account number and password, bank account number, or credit card number. Personal Information does not include “aggregate” information, which is data we collect about the use of our Sites or about a group or category of services or users, from which individual identities or other personal information has been removed. This Privacy Policy does not apply to our collection and use of aggregate information.

Information We Collect

We may collect information about you and, if applicable, the computer or device you use to access our Sites in a variety of ways:

You may provide us information directly
We may collect information about you when you use our Sites or view our online advertisements
We may collect additional information about you in accordance with applicable law

Our Sites may link to third-party websites and services that are outside our control. We are not responsible for the security or privacy of any information collected by such third-parties. You should exercise caution, and review the privacy statements applicable to such third parties.

Information you provide us directly

We will collect any Personal Information that you provide when you create an account with Ipsun Power and that you choose to enter through our Sites. The following are examples of Personal Information you may provide us directly:

Name
E-mail address, physical address and/or zip code, and phone number
Utility account username and password
Credit card number, bank account number, or other payment information

You may also provide other information such as demographic information and product interests when you create an account, complete a survey, connect through a social feed, or send us an email or message.

Information we collect when you use our online Sites or view our online advertisements

We use standard Internet technologies, such as cookies, web beacons, and local stored objects, to collect information about your computer or device and your online activity. The following are examples of the types of information that we may collect with these technologies:

Your browser type and operating system
IP address and/or device ID
Your browsing behavior on our Sites, such as the amount of time spent viewing our online Sites and the links you click within our online and mobile Sites
Websites you visit before or after our Sites
Ipsun Power e-mails you open and/or forward
Ipsun Power offers or links you connect to via e-mails

If you use a mobile device to access our Sites, we may collect information about that device, such as the type of mobile device you use, your mobile telephone number, or a device identifier, as well as the date, time, and content of your messages relevant to your use of our mobile services.

Additional information we may collect about you

We collect information you allow a third party to provide to us such as your monthly utility usage. In addition, we may also receive information about you from publicly and commercially available sources.

We also may collect other information about you, your device, or your use of our Sites in ways that we describe to you at the point of collection or otherwise with your consent.

All of the information we collect about you may be combined to help us enhance and improve our Sites and tailor our communications to you.

Use of Information

We use information collected through our Sites, for the purposes described in this Policy or elsewhere on our Sites. For example, we may use your information we collect:

to provide you with services, products, or other information you request, and to process and complete such requests and any related transactions;
to send you confirmations, updates, alerts, and support and administrative messages and otherwise facilitate your use of, and our administration and operation of, our Sites;
to notify you about important changes to our Sites and services;
to customize your experience with our Sites, including by providing you with relevant advertising on our websites and elsewhere;
to send you newsletters and otherwise provide you with information or services you request or that we think will be of interest of you, such as information to keep you informed about various issues, events, resources, promotions, discounts, products, and services;
to manage and improve our Sites and offerings, including analyzing the use of our Sites and determining the effectiveness of our advertising;
to request feedback and to otherwise contact you about your use of our Sites;
to respond to your e-mails, submissions, questions, comments, and requests, and to provide customer services;
to protect the security and integrity of our Sites;
to enforce our legal rights; and
otherwise with your consent.

Sharing of Information

We may share your Personal Information only in the following circumstances:

Affiliates. We may share Personal Information within Ipsun Power among our various subsidiaries and affiliates.
Service Providers. We rely on third-party service providers to perform a variety of services on our behalf. To do so, we may need to share your Personal Information with them.
Other Parties When Required by Law or as Necessary to Protect Our Sites. There may be instances when we disclose your Personal Information to other parties:
- To comply with the law or respond to legal process or a request for cooperation by a government entity
- To prevent fraud or verify and enforce compliance with the policies governing our Sites
- Where permitted by law, to protect the rights, property, or safety of Ipsun Power, or any of our respective affiliates, business partners, customers or employees
Other Parties In Connection With A Corporate Transaction. We may disclose your Personal Information to a third party in the event we sell or transfer all or a portion of a business or our assets to a third party, such as in connection with a merger or in the event of a bankruptcy reorganization or liquidation.
Other Parties With Your Consent At Your Direction. In addition to the disclosures described in this Privacy Policy, we may share Personal Information about you with third parties when you consent to or request such sharing. For example, in order to fulfill enrollment in our services, we must share your Personal Information with your local utility company. We also may share your Personal Information with third parties that provide products or services that may be of interest to you and you may opt-out of the sharing of this information.
Aggregated and Non-Personal Information. We also may share data that is not reasonably linkable to a particular consumer or device (for example, information that has been aggregated with other records) for general business purposes. We may also share aggregated or anonymized information, which may be shared with third parties without your consent. For example, we may share your aggregated and anonymous information to publish trends about energy use and conservation and help utility companies provide demand-response services.

Cookies, Web Beacons, and Other Internet Technologies

We, as well as certain third parties that provide content, advertising, and other functionality on our Sites, may use cookies, web beacons and other similar technologies in certain areas of our online Sites. Click here for more information about cookies, web beacons and other Internet technologies.

Do-Not-Track Signals and Similar Mechanisms

Some web browsers may transmit “do-not-track” signals to the websites and other online services with which a user communications. There is no industry standard that governs what, if anything, websites should do when they receive these signals. Ipsun Power currently does not take action in response to these signals. If and when a standard is established and accepted, Ipsun Power may revisit its policy on responding to these signals.

Third Parties That Provide Content or Functionality on Our Services

Some of the content and functionality on our Sites may be provided by third parties that are not affiliated with us. For example, we enable you to share certain materials on our websites through social networking services, such as Facebook and Twitter. Third-party advertisers also may have a presence on some of our Sites. These third parties may collect or receive certain information about your use of our Sites, including through the use of cookies, web beacons, and Internet technologies, and this information may be collected over time and combined with information collected across different websites and online services.

Some of these companies participate in industry-developed programs designed to provide consumers choices about whether to receive targeted advertising. Please visit the websites operated by the Network Advertising Initiative (http://www.networkadvertising.org/) and Digital Advertising Alliance (http://www.aboutads.info/) to learn more.

Collection of Information From Children

We do not knowingly collect information from children under the age of thirteen (13) online. If we learn that a child under the age of 13 has provided us with information, we will delete it in accordance with applicable law.

Your Choices & Access to Your Information

Choices. Where permitted by law, we may send you offers or promotions. However, we give you choices about how we communicate with you.

Digital and Electronic Communications (including email and website): If you no longer wish to continue receiving commercial emails from us or our business partners, you may follow the instructions contained in any such message. You may also contact us at info@Ipsunpower.com for information about how to remove yourself from any of our mailing lists.
Postal mail: If you would like to be removed from our postal mailing lists, please send an email to privacy@Ipsunpower.com. Put the word “REMOVE” in the subject line. In the body of the email, please include your name and address and the database(s) from which you would like your information to be removed.

Please note that, despite your opt-out selections, we may send you communications regarding transactions or services you have specifically requested or to inform you of important changes to our Sites, services, or policies. If you have multiple accounts, you may need to opt-out separately for each account in connection with the privacy choices described above.

Access to Your Information. The accuracy of your information is important to us. You can view or modify information stored with your user account by logging in to your account and accessing the https:// Ipsunpower.com/login

Your California Privacy Rights

California residents are entitled once a year, free of charge, to request and obtain certain information regarding our disclosure, if any, of certain categories of Personal Information to third parties for their direct marketing purposes in the preceding calendar year. We share Personal Information with third parties that provide services or products of interest to you for their direct marketing purposes.

Information Security

We have in place various procedures to safeguard your information, including technical, administrative, and physical procedures intended to keep your information secure. However, please note that although we take reasonable steps to protect your information, no website, Internet transmission, computer system or wireless connection is completely secure.

In addition, we take reasonable steps to ensure that we retain personal information about you only for so long as is necessary for the purpose for which it was collected, or as required under any contract or by applicable law.

How To Contact Us

If you have questions or concerns about this Privacy Policy, please contact Ipsun Power, Inc. You may contact us by e-mail at info@Ipsunpower.com. In addition, you may contact us at the following address:

Ipsun Power, Inc.

9504 Poplar Leaf Ct

Fairfax, VA 22031

Changes to This Privacy Policy in the Future

Privacy laws and guidelines are part of a constantly changing environment. We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time. We recommend that you revisit this Privacy Policy periodically to ensure that you are aware of our current privacy practices. Your continued use of our Sites following any changes signifies your acceptance of these changes.

Cookies, web beacons and other Internet technologies We, as well as certain third parties that provide content and other functionality on our Sites, may use cookies, web beacons and other Internet technologies on our online Sites. This section provides you with more detail about these technologies.

Cookies

A cookie is a small file that may be stored on your computer or other device. They enable the entity that put the cookie on your device to recognize it across different websites, services, devices, and browsing sessions.

When you use a web browser to access our Sites, you may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so click the “Help” menu of your browser to learn more about how to change your cookie preferences. The operating system of your device may contain additional controls for cookies. Please note that disabling cookies may affect your ability to access and use certain features of our Sites.

Web Beacons

Web beacons and similar technologies are small bits of code, which are embedded in web pages, ads, and e-mail, that communicate with third parties. We may use web beacons, for example, to count the number of users who have visited a particular web page, to deliver or communicate with cookies, and to understand usage patterns. We also may include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.

Other Technologies

There are other local storage and Internet technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage, that operate similarly to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences across different services and sessions. Please note that these technologies are distinct from cookies, and you may not be able to control them using standard browser tools and settings. For information about disabling or deleting information contained in Flash cookies, please click here.

How We Use These Technologies

Our websites use these technologies for the following general purposes:

Administering and improving our websites, including helping us measure and research the effectiveness of our content, features, advertisements, and other communications. For example, we measure which pages and features website visitors are accessing and how much time they are spending on our web pages. We may include web beacons in e-mails, for example, to understand whether messages have been opened, acted on, or forwarded.
Storing your sign-in credentials and preferences so that you don’t have to enter those credentials and preferences each time you log on to a Site.
Helping us and third parties provide you with relevant content and advertising by collecting information about your use of our Sites and other websites.

Please see “How We Use Your Information” for details about how we use the information that we collect. By continuing to use the Ipsun Power websites and services, you consent to our use of cookies, web beacons, and other Internet technologies as described above.

Mary Weddle

20:07 28 Nov 22

Ipsun Solar installed our solar panels, and it was the right decision for many reasons. It was easy to work with the company - from sales to installation and beyond. We have had the panels for some time now, and yet the Ipsun team continues to monitor them to ensure each is working properly. We receive regular reports of the energy generated, and our electric bills have gone down dramatically! The team members are professional, responsive, and caring. We highly recommend Ipsun for their help in making a good decision about a solid investment with a great return and for their ongoing support.

Allan Needell

21:10 23 Nov 22

Ipson Solar worked with me and a roofing company to coordinate removal of an older obsolete system, roof preparation, and installation of a new system. All went well and on schedule and I am completely satisfied with the result.

Mark H

20:31 14 Dec 22

Ipsun was great to work with setting up my Solar array. Most importantly, they've been great about upkeep an maintenance in the years since I've had it installed. They came out to fix some of the wiring when a critter ate through it and repaired the critter guard too.I just wish I had a bigger roof so I could get more kW.

Mark Elion

16:10 20 Oct 22

I used Ipsun Solar for my system and batteries. It has been a very difficult process with many delays and mistakes. I would recommend choosing another installer. You are stuck with the installer for the life of the system. Make sure you pick a good one.I signed with them in January 2022 and was sold on the idea of an operational system in 4 months. They said because they were in a co-op they could do things quicker and in a more labor friendly way (B corp). It’s been 10+ months and my system has not operated at 100% (didn’t operate at all for 3.5 months after delayed July installation).There have been many delays and mistakes directly attributable to Ipsun. It seems like the company does not communicate with itself (or it’s customers).They will promise amazing costumer service, but they under deliver. They will promise they have access to batteries and there will be no delays, but then there are equipment and labor delays.They will install your system and forget that it doesn’t work leaving you sitting for months asking for a fix. But, one thing they will do is attempt to collect payment for a system that doesn’t work (over and over and over). They will send workers out to do nothing, or to repeat completed tasks (over and over) because they have not been told a previous worker did it.You’d think a manager would have reached out to me by now. Nope.

Kem Clawson

18:04 01 Nov 22

After thinking about adding solar to our home, I finally got serious about it last spring. I contacted 5 firms and had a wide range of experience- not all good. IPSUN emerged as my solid choice. Knowledgeable sales rep, flexible, and not high pressure. I was further pleased by their engineering staff and the final solution. And then a very smooth installation day. Plus, this company is a strong advocate for solar energy and climate action. We are so pleased we selected IPSUN.

Ed Masuoka

17:46 28 Nov 22

Ipsun Solar did an excellent job in every aspect of getting our 48 kilowatt solar panel system from the initial planning through permitting and installation. Their support was great and the system is performing flawlessly.

Travis Kallman

19:36 21 Dec 20

I just wanted to leave a quick review and say that Ipsun has been great to work with. From the very beginning, they were communicative and walked me through every step. Although COVID made everything a bit slower and more difficult, I basically got to sit back and let them take care of everything, which they did. When the time came for the install, the team was very quick, professional, and did a clean job, which looks great. I would not hesitate to recommend Ipsun and I am looking forward to cranking out the kilowatts.

Dawson Wu

03:41 10 Jun 23

Great and professional services, including consultation and installation! Our solar panels launched about a month ago. The Ipsun app provides sufficient information for me to check power production. I truly recommend to go solar with Ipsun Solar!

Marynelle Losin

17:11 02 Apr 23

Ipsun solar was an outstanding company to work with. Every person from start to finish was enthusiastic, expert, easy to contact, very helpful, and truly professional. We would recommend this company eagerly and without hesitation!

David Best

14:27 14 Dec 22

Ipsun Solar is the best Solar provider in Virginia. I have had my system in rfor a little over a year and could not be happier with the results it provides. My average bill is about $7.50 a month during most of the year. The Enphase equipment is excellent and their program provides the ability to follow on-going collection from the panels. I recommend IPSUN to anyone who wants Solar on their home.

Bobby Singh

21:22 10 May 23

Mr. James at ipsun solar was more than fantastic to work with. Friendly, fast, easy processes made working with him and this company an absolute pleasure. 10/10 would recommend him to anyone who is interested in anything solar.

Phil Roth

23:13 20 Jun 23

I work for the manufacturer of a component that Ipsun utilizes in some of their installations. Ipsun has taken full advantage of all of our training materials, courses, design support, tech support and sales support. Ipsun consistently produces flawless installations of our product because their team took the time to learn all of our best practices.Installers get a lot of love from their clients but, speaking as a representative of a company that Ipsun is a client of, they deserve credit for their due diligence from start to finish.I work with solar installers in every part of the country and this team really stands out!

Amy MacNeille

16:44 23 Jun 23

Working with Ipsun Solar on a large residential project in Maryland was amazing. Every step, from planning to completion, was organized and communicated clearly. There were no surprise invoices and they handled all utility permitting for us. Their app shows all real-time functionality of solar panels and they provided all docs needed for the tax incentives come tax time. Install itself was a breeze - just a few days for a very large home. 5 stars!

Alan Worden

20:27 23 Jun 23

Ipsun was FANTASTIC. I have undertaken dozens of construction projects. Ipsun was absolutely top of the list. Every person was great, friendly, smart, and totally professional. They are a great firm. Don't hesitate to use them!

Brian Miller

16:42 20 Jun 23

Of all the companies I talked to about my solar installation, Ipsun was head and shoulders above the rest in terms of clarity, openness, and thoroughness. The install went smoothly and we love being solar-powered!

Peg Butner

19:58 31 Jul 23

Everyone, from the very beginning of discussing the project to the final installation, was wonderful to work with. The people who explained the assessment of our house for solar were very knowledgeable and answered any and all questions. The installers were courteous, also answered our questions, and were very professional in their work. I just can't say enough good things about Ipsun Solar. We were thrilled when we were able to "flip the switch" and use the sun for our power.

Jim Strang

23:50 07 Sep 23

We had a great experience with Ipsun Solar. The goal was to generate all of our power from the solar panels and have whole home backup when the grid went down. I was very particular where the equipment went, batteries, solar panels, and control equipment. They were able install all of the components where they were not visible from the street. The team at Ipsun Solar were very patient answering all of our questions and concerns. The crew worked together and got the installation up and running over a four-day window. Ipsun delivered what they promised! The system has now been operating for eight months. No power bills and whole home backup. We’ve lost our power several times in the past six months and it’s a seamless switchover. They listen to the customer. They have the experience and knowledge to deliver a system that meets the needs of the homeowner. Many Thanks to the Ipsun Solar team.

Robert Miller

16:24 03 Oct 23

On the installation and maintenance side Mike, Abdul, Nelson, and James were fantastic! Installation process went very smooth and they ensured the job was done right. They also helped set up the app to monitor solar production and consumption. A++ on the maintenance side!

Sean Dumont

15:18 04 Oct 23

Everyone I spoke with at Ipsun including the salesperson, technicians, coordinators, electricians, and all the other roles were very professional and helpful. When I had questions they were acknowledged and quickly addressed. I'm happy with the pricing, scheduling was quick and painless, and the array looks great. Thanks again to everyone at the company, I would definitely recommend them if you're interested in solar.

Corey Barber

15:09 17 Oct 23

I was pretty torn about what sort of review to leave for this company because I initially had a very good experience, but after the installation, I have essentially been "ghosted" by the company. I think your experience will probably come down to which representative you happen to get assigned to help shepherd you though the project.The longer story is that the designer that I initially started the consultation with was fantastic. He was very responsive and answered all of the questions that I had, which were a lot because I'm an engineer and like to get into the nitty gritty. After my system was designed, they assigned another person to help keep me updated and ensure my project stayed on track. It took a very long time to get to the installation date, but they did a good job at reaching out and keeping me informed. The installation itself also went very well. It was smooth and I think we only had one slight unforeseen issue which required removing one panel from the original 32 panel design. Not a big deal and they identified it prior to the actual install (during the site survey). Inspection went well and I don't think the inspectors even had to come out to the house... everything was done via plans and photos.After the installation, I was assigned a new representative to lead the project through the PTO phase from Dominion Energy and get my signed up for SREC credits. This is where the troubles began. First of all, it took an extraordinarily long time to get our PTO from Dominion Energy. It took about two months before Dominion even granted a temporary PTO, which allowed us to turn the system on, but did not provide net metering. After that, it was an additional 7 weeks before the final PTO was granted. So, about 4 months in all until we could begin generating AND get reimbursed for excess. While I don't blame IPSun Solar for this (it was purely on Dominion Energy), the new representative did a terrible job at reaching out to us to keep us apprised of the situation. He may have provided one update over that entire time period and was unresponsive to any questions or e-mails that I sent him.After receiving our final PTO, we got (what I assume is probably an automatically generated e-mail) from our designer telling us to expect an e-mail from the SREC broker that they use to set us up in the SREC market. That e-mail never came, so I reached out to our IPSun Solar representative and got... crickets. No response to at least three inquiries. So, we reached out to our designer to see if he could help and did not receive a response. Finally, we reached out to the main office and were told that they would take care of it and to expect an e-mail shortly. Nothing... After months of trying to get IPSun Solar to set us up in the SREC market, we finally gave up and did the registration ourselves. I hope we did it correctly as there is some technical information around metering that we did not have, but we had no alternative.If my experience with this company had stopped at the installation, I would have easily given 5 stars. However, knowing about their lack of responsiveness once the work is completed and how difficult it is to get any support, I definitely worry if we should have any warranty issues. Because of the experience over the past few months, I have to give a rating of 3 stars instead of 5.

Alan Sipress

17:34 28 Oct 23

We were extremely pleased with Ipsun Solar's installation of solar panels on our home. On the front end, the company's representative was very responsive to all our questions, and I never felt like he was trying to oversell us. The team that did the work was punctual, professional and kept us closely updated on the progress of the project. In the months since the panels were installed, they've operated just the way we'd hoped they would. I can recommend Ipsun Solar without any reservations.

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