Solar energy is a smart, cost-effective, and sustainable way to power your home, but like any other system on your home, it could require service to ensure optimal performance. However, most solar installers do not have a dedicated maintenance team or service department to provide the necessary support for their customers after the system is up and running.
Ipsun Solar is different. We understand the importance of maintenance and service for solar systems, which is why we offer our customers the Platinum Protection Plan. This plan expands your protection beyond Ipsun’s standard 12-year workmanship warranty and gives you priority support as a member of our community of solar homeowners.
The Protection Plan is designed to resolve a majority of the questions that our customers may encounter, specifically those that fall outside of warranty or workmanship. This ensures that our customers receive the best possible service and support and that their solar investment is protected.
The majority of the tickets we receive are related to these types of issues, and our dedicated service department is available to assist with any questions you may have along the way.
Our solar experts will closely monitor your system with active monitoring, ensuring peak performance and protecting your investment. We proactively monitor for system issues and will reach out to you if attention is needed. For Platinum Protection members, we take the initiative to identify and address any system issues before they affect you, giving you full peace of mind that your system is operating at full capacity.
- 30 years of remote active monitoring: Your system operates at peak performance without needing any monitoring by the homeowner.
- Technical support + system education
- Remote troubleshooting
- Service Calls: 100% covered if workmanship claim / 20% off service calls non-workmanship related.
- 20% off system removal and reinstall in case of roof replacement
- Assisting with manufacturer warranty claims
Expanding on your 12-year workmanship warranty and 25-year equipment warranties, you will have peace of mind knowing that Ipsun’s first-class maintenance team is remotely monitoring your system and will immediately take care of any issues.
In addition to our dedicated customer support, Ipsun Solar is also the first installer in the country to offer remote monitoring through our own app. This means that our first-class maintenance team is always remotely monitoring your system to ensure that it is running smoothly and will immediately take care of any issues that arise.
So, if you’re looking for a solar company that truly values maintenance and service, look no further than Ipsun Solar. With our Platinum Protection plan and remote monitoring capabilities, you’ll have peace of mind knowing that your solar system is in good hands.
Click below to get in touch if you’d like to sign up for the IPPP, or reach out to our Service and Maintenance Manager, James Willieme, at [email protected]. He’d be happy to walk you through the program and get you registered!
